Customer Support Representative

Organization-DuPont India
Designation- Customer Support representative
Location: Mumbai
Exp- 5-7 yrs
Job Description:

· Order Processing for India Sub-continent Customers
· Indent Sales Documentation
· High Sea Sales Documentation
· Coordination with Finance for Order Processing/ Release
· Independently resolve post shipment and post documentation problems reported by customers.
· Coordination with Asia Pacific Supply Chain, and Finance
· Coordination with Country Finance, Tax and Supply Chain
· Follow-up for collection of dues
· Coordinate with various agencies like freight forwarders, plants, carriers, CHAs, customers etc.
· Responsibility maintaining all documents and ensuring SOX Compliance
· Processing Customer Quality / Service Complaints
· Experience in Local Stock & Sales Operations


Key Skills:

· Bachelor's Degree preferably Bachelor of Commerce with good knowledge of Import-Export Documentation
· Experience of 5-7 years in similar role preferably in MNC environment which requires coordination and interaction with regional Teams
· Added qualification in Supply Chain will be desirable
· Good Commercial acumen.
· Experience of working with shipping Companies, freight forwarders, carriers, CHAs
· Good Knowledge of Computer Programs like MS Word, Excel, Email for day to day work
· Knowledge of network based applications like SAP R3 will be preferred
· Good written and spoken English to communicate with Regional Teams

You can send across your CV at saurabh@hresource.co.in