Organisation- Tata Communication
Designation- Asst Product Manager – U&R
Location- Mumbai
Roles & Responsibilities:
- To ensure retention of existing customers and maximize revenue to exceed AOP targets.
- Revenue Enhancement from existing users though
o ARPU (Average Revenue per User per month) increase initiatives
o Plan Upgrade initiatives to achieve optimum plan mix
o Drive penetration and usage of value added services
o Practices such as Fair Usage Policies, Cyber Café plans, etc. - Retention of existing customers through
o Churn control initiatives
o Promote services and plans that ensure customer stickiness
o Tight controls arresting complaints coming from process gaps, minimizing repeat complaints, etc.
o Pro-active churn prediction and timely measures to control. - Coordination – across functions such as Customer Service, Finance, Network, Communication, Legal, Content & regions
- Product strategy & roadmap
- New initiatives & projects
Key Skills:
- 1-5 years of relevant experience, preferably in telecom or any other service industry.
- Experience can be in marketing / product management
- A post graduate degree in business management and engineering (preferably in Electronics and Telecommunications) from Premier institute.
- Should have keen interest in understanding consumer behavior, technology trends, understanding of network, IT systems, etc.
- Telecom/ Service Industry domain expertise.
- Strong interpersonal skills, relationship management abilities, team building
Please send across your CV at saurabh@hresource.co.in