Asst Product Manager – Usage & Retention

Organisation- Tata Communication
Designation- Asst Product Manager – U&R
Location- Mumbai

Roles & Responsibilities:

• To ensure retention of existing customers and maximize revenue to exceed AOP targets.
• Revenue Enhancement from existing users though
  o ARPU (Average Revenue per User per month) increase initiatives
  o Plan Upgrade initiatives to achieve optimum plan mix
  o Drive penetration and usage of value added services
  o Practices such as Fair Usage Policies, Cyber Café plans, etc.
• Retention of existing customers through
  o Churn control initiatives
  o Promote services and plans that ensure customer stickiness
  o Tight controls arresting complaints coming from process gaps, minimizing repeat complaints, etc.
  o Pro-active churn prediction and timely measures to control.
• Coordination – across functions such as Customer Service, Finance, Network, Communication, Legal, Content & regions
• Product strategy & roadmap
• New initiatives & projects

Key Skills:

• 1-5 years of relevant experience, preferably in telecom or any other service industry.
• Experience can be in marketing / product management
• A post graduate degree in business management and engineering (preferably in Electronics and Telecommunications) from Premier institute.
• Should have keen interest in understanding consumer behavior, technology trends, understanding of network, IT systems, etc.
• Telecom/ Service Industry domain expertise.
• Strong interpersonal skills, relationship management abilities, team building

Please send across your CV at saurabh@hresource.co.in