Global Commercial Manager (CPE)

Designation:Global Commercial Manger (CPE)
Location:Mumbai

Key Skills:

• BE + MBA Preferred
• Background in System Integration/ Network Integration preferredKnowledge in WAN Networking, Security devices preferred
• CCNA or any other hardware certifications preferred
• Work experience of 3-7 years of post qualification experience preferably in hardware related fields

Responsibilities:
The role primarily deals
As escalation / support point, for multi disciplinary, virtual (geographically disperse) bid team members comprising of Commercial Management, Product Management & Sales.
Provides turnkey CPE costing components for purposes of pre-sales quotation for commercial propositions involving CPE including but not limited to: a.) WAN connectivity b.) managed services (e.g. security, hosting, storage) c.) voice device opportunities.
The role holder works largely to maintain and provide a master price-book that covers the various regional cost components required for global turnkey CPE solutions: (e.g. procurement, onsite installation/integration, sparing and maintenance.

Will be part of a relationship management team with CPE vendor, specifically responsible for developing day to day working relationships with CPE vendors to manage price escalations, pricing of non-standard CPE etc.

Service Manager

Designation: Service Manager
Location: Mumbai
Department: TIEBU

Responsibilities:

The key responsibility is relationship building with customers and taking measures to ensure the retention of customer is there and work toward to maintain operational Stability and improve operational efficencyTo ensure that the the VSNL is the most preferred commmunication partner of the customer bymeeting the customers on a regular basis and ensure resolution of all his issues after cordinating with various departments within VSNL. Ensure that the CSAT score of the company improves. meet the targets set in the CSAT plan.
Service Manager would be a single point of contact for large priority customers for all customer service issues, pertaining post implementation. All repeat complaint customers from priority customer to be tracked and addressed and.All accounts to be visited regualrly as may be required.Follow up initiation for resolution with respective teams at backend. SM has to voice out all customer service issues, internally with our backend and ensure resolution for better experience.SLA/Performance tracking. Monitoring all dockets opened.Preparing performance report. Tracking repeat complaints. Identify SPOF and work on reducing them. Coordination with NAM / Channel Sales Manager-100% MoM sharing with NAM/CSM.Periodic Meetings.Monthly Review meetings with Customers on the performance of the network. Retention- Proactive Disconnect assesment of Priority Accounts need to be be aware and try to generate new business leads.Be totally aware of the customer corporate structure and maping at all level. Should share with customer all new development and initiative of VSNL, which are done for improving customer service.

Key Skills:

• Customer Front end experience is a must. 2 years of experience.
• Technically aware about the telecom related terms and technologies.
• Knowldege of the customer business and good commnunication skills.
• Commiitted to service excellence, customer centric, taking ownership of activities, positive and a good listener.Negotiation skills.
• Ability to handle ambiguity and still seem to be able to convince all parties invovled that the situation is under control.Be able to talk to the Heads of Dept CTO and CIO of companies.
• MBA is a must.

Head-GTM

Designation: Head-GTM

Organisation: Wipro Infotech

Division: Innovation

Experience: 15+ Yrs

Location: Bangalore (preferably), Mumbai, Delhi


About Innovation:
Innovation in Wipro incubates and operationalises new business ideas in the market. This is spun off into a separate business line when the proposition is mature and taken to the market. We require a person to head the Sales of these new lines of business in the market and take the proposition to the customer. The person will be responsible for delivering the Revenue and GM goals across the relevant Infotech Geography. The role requires the person to build a sales organization to deliver on the goals. Further the job encompasses building and leveraging senior management relationships in client organizations. Would also form a part of the core team helping to drive the practice and proposition towards customer needs.

Responsibilities:
• Responsible for driving GTM for all Quantum Innovation projects in WI geos.
• Responsible for sales target of approx Rs 400 crores in 3 years
• Responsible for developing and leading a sales team to meet the sales targets
• Provide inputs to practice teams in developing business value propositions
• Responsible for interacting with senior management of clients and within WI for co-creation of "game changing" innovations Responsible for identifying opportunities and converting the same to business deals.

Skills required:
• All the skills required by Divisional Sales Head
• Strong sales orientation
• Should have breadth of technology understanding and grasping technology trends
• Ability to interact and communicate effectively with Top management
• Should have good presentation skills
• Responsible for interacting with senior management of customers and being involved in interaction with customers at the highest level

Account Manager-Innovatioin

Designation: Account Manager
Organisation: Wipro Infotech
Division: Innovation
Experience: 8-12 yrs
Location: Bangalore, Mumbai, Delhi

About Innovation:
Innovation in Wipro incubates and operationalises new business ideas in the market. This is spun off into a separate business line when the proposition is mature and taken to the market.

We require a Senior Sales and Relationship Managers who can aggressively sell a new offering. This is a Regional Responsibility.

Skills required:
- Strong sales orientation
- Should have breadth of technology understanding
- Ability to interact and communicate effectively with Top management
- Should have good presentation skills

Responsibilities:
- Responsible for driving business growth through development activities and addressing opportunities related to Quantum Innovation projects being run in WI.
- Through Relationship management with partners and principals, you would deliver continuous service and value to customers.
- Get involved in interaction with customers at the highest level you would be responsible for identifying opportunities and converting the same to business deals.

Product Technical Specialist

Designation:Product Technical Specialist

Location:Delhi

Organisation:Redington

Experience:3 - 5 years

Job Role:
Responsible for PreSales of world leading Web Application Servers (like Websphere), Groupware (like Lotus), Security /Network /Systems / Database management, other software products in a particular territory

Main Responsibilities:
1. Technical Support to facilitate the Sales Team to achieve sales targets for each product category within the territory 2. Interaction with Corporate as well as principal firms operating within the territory 3. Provide Technical Training to resellers and technical sales assistance (in terms of Product Presentations, Demonstrations, Product clarifications etc,.) to resellers in closing business 5. Deliver technical support and services either in person, by telephone, or electronically to resellers/end customers 6. Consult on solution strategy and development 7. Assist with solution installation planning and answer product function /how-to questions Performs all other duties as requested. Job Specification: Experience in delivering technical support for Software products – Internet Technologies, Workflow/Messaging Systems, Security/Network Management, RDBMS

Requirements:
1. A minimum of three (3) years of demonstrated success in Presales Technical Support in the IT Software industry 2. Strong presentation skills. 3. Comprehensive knowledge of the IT Software industry and sound technical knowledge of products 4. Strong understanding of Internet / Groupware/ Network / Security / Database Management products. 5. Skills in delivering Technical support and providing solutions 6. Ability to keep abreast of and adapt to existing as well as emerging technologies in the Software field 6. Demonstrated ability to establish priorities and organize 7. Outstanding communication skills both written and verbal English. 8. Ability to travel out of area residence Successful candidate will be provided with superior career development opportunity and competitive compensation package.

Product Technical Specialist

Designation: Product Technical Specialist

Location: Kolkata

Organisation: Redington

Experience: 3 - 5 years

Job Role:
Responsible for PreSales of world leading Web Application Servers (like Websphere), Groupware (like Lotus), Security /Network /Systems / Database management, other software products in a particular territory

Main Responsibilities:
1. Technical Support to facilitate the Sales Team to achieve sales targets for each product category within the territory 2. Interaction with Corporate as well as principal firms operating within the territory 3. Provide Technical Training to resellers and technical sales assistance (in terms of Product Presentations, Demonstrations, Product clarifications etc,.) to resellers in closing business 5. Deliver technical support and services either in person, by telephone, or electronically to resellers/end customers 6. Consult on solution strategy and development 7. Assist with solution installation planning and answer product function /how-to questions Performs all other duties as requested. Job Specification: Experience in delivering technical support for Software products – Internet Technologies, Workflow/Messaging Systems, Security/Network Management, RDBMS

Requirements:
1. A minimum of three (3) years of demonstrated success in Presales Technical Support in the IT Software industry 2. Strong presentation skills. 3. Comprehensive knowledge of the IT Software industry and sound technical knowledge of products 4. Strong understanding of Internet / Groupware/ Network / Security / Database Management products. 5. Skills in delivering Technical support and providing solutions 6. Ability to keep abreast of and adapt to existing as well as emerging technologies in the Software field 6. Demonstrated ability to establish priorities and organize 7. Outstanding communication skills both written and verbal English. 8. Ability to travel out of area residence Successful candidate will be provided with superior career development opportunity and competitive compensation package.

Product Technical Specialist

Designation: Product Technical Specialist

Location: Hyderabad

Organisation: Redington

Experience: 3 - 5 years

Job Role:
Responsible for PreSales of world leading Web Application Servers (like Websphere), Groupware (like Lotus), Security /Network /Systems / Database management, other software products in a particular territory

Main Responsibilities:
1. Technical Support to facilitate the Sales Team to achieve sales targets for each product category within the territory 2. Interaction with Corporate as well as principal firms operating within the territory 3. Provide Technical Training to resellers and technical sales assistance (in terms of Product Presentations, Demonstrations, Product clarifications etc,.) to resellers in closing business 5. Deliver technical support and services either in person, by telephone, or electronically to resellers/end customers 6. Consult on solution strategy and development 7. Assist with solution installation planning and answer product function /how-to questions Performs all other duties as requested. Job Specification: Experience in delivering technical support for Software products – Internet Technologies, Workflow/Messaging Systems, Security/Network Management, RDBMS

Requirements:
1. A minimum of three (3) years of demonstrated success in Presales Technical Support in the IT Software industry 2. Strong presentation skills. 3. Comprehensive knowledge of the IT Software industry and sound technical knowledge of products 4. Strong understanding of Internet / Groupware/ Network / Security / Database Management products. 5. Skills in delivering Technical support and providing solutions 6. Ability to keep abreast of and adapt to existing as well as emerging technologies in the Software field 6. Demonstrated ability to establish priorities and organize 7. Outstanding communication skills both written and verbal English. 8. Ability to travel out of area residence Successful candidate will be provided with superior career development opportunity and competitive compensation package.

Product Technical Specialist

Designation: Product Technical Specialist

Location: Chennai

Organisation: Redington

Experience: 3 - 5 years

Job Role:
Responsible for PreSales of world leading Web Application Servers (like Websphere), Groupware (like Lotus), Security /Network /Systems / Database management, other software products in a particular territory

Main Responsibilities:
1. Technical Support to facilitate the Sales Team to achieve sales targets for each product category within the territory 2. Interaction with Corporate as well as principal firms operating within the territory 3. Provide Technical Training to resellers and technical sales assistance (in terms of Product Presentations, Demonstrations, Product clarifications etc,.) to resellers in closing business 5. Deliver technical support and services either in person, by telephone, or electronically to resellers/end customers 6. Consult on solution strategy and development 7. Assist with solution installation planning and answer product function /how-to questions Performs all other duties as requested. Job Specification: Experience in delivering technical support for Software products – Internet Technologies, Workflow/Messaging Systems, Security/Network Management, RDBMS

Requirements:
1. A minimum of three (3) years of demonstrated success in Presales Technical Support in the IT Software industry 2. Strong presentation skills. 3. Comprehensive knowledge of the IT Software industry and sound technical knowledge of products 4. Strong understanding of Internet / Groupware/ Network / Security / Database Management products. 5. Skills in delivering Technical support and providing solutions 6. Ability to keep abreast of and adapt to existing as well as emerging technologies in the Software field 6. Demonstrated ability to establish priorities and organize 7. Outstanding communication skills both written and verbal English. 8. Ability to travel out of area residence Successful candidate will be provided with superior career development opportunity and competitive compensation package.

Product Technical Specialist

Designation: Product Technical Specialist

Location: Bangalore

Organisation: Redington

Experience: 3 - 5 years

Job Role:
Responsible for PreSales of world leading Web Application Servers (like Websphere), Groupware (like Lotus), Security /Network /Systems / Database management, other software products in a particular territory

Main Responsibilities:
1. Technical Support to facilitate the Sales Team to achieve sales targets for each product category within the territory 2. Interaction with Corporate as well as principal firms operating within the territory 3. Provide Technical Training to resellers and technical sales assistance (in terms of Product Presentations, Demonstrations, Product clarifications etc,.) to resellers in closing business 5. Deliver technical support and services either in person, by telephone, or electronically to resellers/end customers 6. Consult on solution strategy and development 7. Assist with solution installation planning and answer product function /how-to questions Performs all other duties as requested. Job Specification: Experience in delivering technical support for Software products – Internet Technologies, Workflow/Messaging Systems, Security/Network Management, RDBMS

Requirements:
1. A minimum of three (3) years of demonstrated success in Presales Technical Support in the IT Software industry 2. Strong presentation skills. 3. Comprehensive knowledge of the IT Software industry and sound technical knowledge of products 4. Strong understanding of Internet / Groupware/ Network / Security / Database Management products. 5. Skills in delivering Technical support and providing solutions 6. Ability to keep abreast of and adapt to existing as well as emerging technologies in the Software field 6. Demonstrated ability to establish priorities and organize 7. Outstanding communication skills both written and verbal English. 8. Ability to travel out of area residence Successful candidate will be provided with superior career development opportunity and competitive compensation package.

Product Technical Specialist

Designation:Product Technical Specialist

Location:Mumbai

Organisation:Redington

Experience:3 - 5 years

Job Role:
Responsible for PreSales of world leading Web Application Servers (like Websphere), Groupware (like Lotus), Security /Network /Systems / Database management, other software products in a particular territory

Main Responsibilities:
1. Technical Support to facilitate the Sales Team to achieve sales targets for each product category within the territory 2. Interaction with Corporate as well as principal firms operating within the territory 3. Provide Technical Training to resellers and technical sales assistance (in terms of Product Presentations, Demonstrations, Product clarifications etc,.) to resellers in closing business 5. Deliver technical support and services either in person, by telephone, or electronically to resellers/end customers 6. Consult on solution strategy and development 7. Assist with solution installation planning and answer product function /how-to questions Performs all other duties as requested. Job Specification: Experience in delivering technical support for Software products – Internet Technologies, Workflow/Messaging Systems, Security/Network Management, RDBMS

Requirements:
1. A minimum of three (3) years of demonstrated success in Presales Technical Support in the IT Software industry 2. Strong presentation skills. 3. Comprehensive knowledge of the IT Software industry and sound technical knowledge of products 4. Strong understanding of Internet / Groupware/ Network / Security / Database Management products. 5. Skills in delivering Technical support and providing solutions 6. Ability to keep abreast of and adapt to existing as well as emerging technologies in the Software field 6. Demonstrated ability to establish priorities and organize 7. Outstanding communication skills both written and verbal English. 8. Ability to travel out of area residence Successful candidate will be provided with superior career development opportunity and competitive compensation package.