Job Responsibilities
- Resolve the escalations received from field both from RCTS and project teams.
- Taking the ownership of the escalated technical issues and work with the AGCL teams.
Customer and Principal organization to get satisfactory resolution to the issues. - Provide product expert support in the implementations esp. complex ones.
- As a product expert works proactively to avert issues at the field by dissemination of knowledge/ implementation of changes/ patch application etc.
- Absorb new product/technology skills from OEMs and train and support service/project teams in deploying those in field.
- Work as the member of the team to introduce new products / technologies.
Key Skills - Degree in Electronics
- Knowledge of telephony and PBX operations required.
- Should have in depth knowledge of Call center functionality and ACD concepts.
- Knowledge of Sql,.net, Solaris, linux preferred.
- Hands on experience on Avaya Voice Portal, CMS, AES, required
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