Strategic Account Manager

Designation:
SAM-Strategic Account Manager-Tata Communication –Mumbai
SAM-Strategic Account Manager-Vodafone-Mumbai
SAM-Strategic Account Manager-Uninor –Gurgaon

Location: Mumbai, Gurgaon
Experience: 10+ Years
Qualification: BE /MBA

Job Responsibilities

· Annual revenue accountability – Rs 100 - 150 Cr approx ( subject to change as per the year plan)
· To provide single point of ownership to the strategic customers as identified by and engage in relationship management at all levels within the customers organization
· Responsible for positioning offering and increasing mind-share among the customers by developing/managing accounts
· Responsible for being a single face of to the customers for the entire account
· Develop a strategic relationship with the accounts, which is mutually beneficial at all, levels.
· Transactional calls (meetings to sort out issues related to deliveries, proposals, pricing, support problems etc.)
· Responsible for contributing quality information on Market, Industry, competition, win loss analysis of large orders & account information to the KM initiative
· Responsible for data collation, account planning, collections, strategy development, MIS and etc
· Identify and map accounts from the organization point of view and unearth their latent needs and get business for new LOB's.
· Goaled on revenue generation and customer satisfaction for strategic accounts
· Make decisions relating to top management engagement matrix and leverage with internal divisions within to fulfill customer needs.
· Establish and enhance relationship with customers and principals & ability to interact with senior management (customers)

Key Skills

· Qualifications: BE/ MBA
· Experience: 12- 17 years
· Technical & Professional Competencies:
· Business Expertise and knowledge of sales process & the business nuances
· Understanding of technology (hardware & software) and Sales and account management
· Good Understanding of Telco Operations, Telecom Solutions in the CIO and CTO space