Technical Consultant

Job Responsibilities

• Resolve the escalations received from field both from RCTS and project teams.
• Taking the ownership of the escalated technical issues and work with the AGCL teams.
  Customer and Principal organization to get satisfactory resolution to the issues.
• Provide product expert support in the implementations esp. complex ones.
• As a product expert works proactively to avert issues at the field by dissemination of knowledge/ implementation of changes/ patch application etc.
• Absorb new product/technology skills from OEMs and train and support service/project teams in deploying those in field.
• Work as the member of the team to introduce new products / technologies.
  
  Key Skills
• Knowledge of basic telephony knowledge.
• Degree in Electronics
• Messaging and Conferencing portfolio.
• In depth knowledge of ACD functionality required.
• Should be aware about protocols like ISDN, H.323, SIP, concepts.
• Knowledge of Data networking is required.