Strategic Account Manager

Designation:
SAM-Strategic Account Manager-Tata Communication –Mumbai
SAM-Strategic Account Manager-Vodafone-Mumbai
SAM-Strategic Account Manager-Uninor –Gurgaon

Location: Mumbai, Gurgaon
Experience: 10+ Years
Qualification: BE /MBA

Job Responsibilities

· Annual revenue accountability – Rs 100 - 150 Cr approx ( subject to change as per the year plan)
· To provide single point of ownership to the strategic customers as identified by and engage in relationship management at all levels within the customers organization
· Responsible for positioning offering and increasing mind-share among the customers by developing/managing accounts
· Responsible for being a single face of to the customers for the entire account
· Develop a strategic relationship with the accounts, which is mutually beneficial at all, levels.
· Transactional calls (meetings to sort out issues related to deliveries, proposals, pricing, support problems etc.)
· Responsible for contributing quality information on Market, Industry, competition, win loss analysis of large orders & account information to the KM initiative
· Responsible for data collation, account planning, collections, strategy development, MIS and etc
· Identify and map accounts from the organization point of view and unearth their latent needs and get business for new LOB's.
· Goaled on revenue generation and customer satisfaction for strategic accounts
· Make decisions relating to top management engagement matrix and leverage with internal divisions within to fulfill customer needs.
· Establish and enhance relationship with customers and principals & ability to interact with senior management (customers)

Key Skills

· Qualifications: BE/ MBA
· Experience: 12- 17 years
· Technical & Professional Competencies:
· Business Expertise and knowledge of sales process & the business nuances
· Understanding of technology (hardware & software) and Sales and account management
· Good Understanding of Telco Operations, Telecom Solutions in the CIO and CTO space

Account Manager-Services

Roles and Responsibilities

• Sales and Business Development for Services Business of Servers
• Focus would be on generating Services business independent

Key Skills:

• 5-10 years of Experience in the IT industry
• Engineering / Graduate IT/ MBA in IT Stream
• Should have extensive experience in sales of services like AMC, FMS, and high end services like Datacenter, Hosting, Network audit, Network Assessment, Infrastructure management services, Server services etc.
• Should have excellent presentation, negotiation and communication skills.
  

Contact Center Solutions

Job Responsibilities

• Resolve the escalations received from field both from RCTS and project teams.
• Taking the ownership of the escalated technical issues and work with the AGCL teams.
  Customer and Principal organization to get satisfactory resolution to the issues.
• Provide product expert support in the implementations esp. complex ones.
• As a product expert works proactively to avert issues at the field by dissemination of knowledge/ implementation of changes/ patch application etc.
• Absorb new product/technology skills from OEMs and train and support service/project teams in deploying those in field.
• Work as the member of the team to introduce new products / technologies.
  
  Key Skills
• Degree in Electronics
• Knowledge of telephony and PBX operations required.
• Should have in depth knowledge of Call center functionality and ACD concepts.
• Knowledge of Sql,.net, Solaris, linux preferred.
• Hands on experience on Avaya Voice Portal, CMS, AES, required
  
  

Technical Consultant

Job Responsibilities

• Resolve the escalations received from field both from RCTS and project teams.
• Taking the ownership of the escalated technical issues and work with the AGCL teams.
  Customer and Principal organization to get satisfactory resolution to the issues.
• Provide product expert support in the implementations esp. complex ones.
• As a product expert works proactively to avert issues at the field by dissemination of knowledge/ implementation of changes/ patch application etc.
• Absorb new product/technology skills from OEMs and train and support service/project teams in deploying those in field.
• Work as the member of the team to introduce new products / technologies.
  
  Key Skills
• Knowledge of basic telephony knowledge.
• Degree in Electronics
• Messaging and Conferencing portfolio.
• In depth knowledge of ACD functionality required.
• Should be aware about protocols like ISDN, H.323, SIP, concepts.
• Knowledge of Data networking is required.
  

Business Development Manager -Services

Job Responsibilities

AMC
Project Management Services
Network Assessment & Consulting
Business Continuity & Network Security services.


Key Skills

Graduate Engineer in Electronics & Communication.
Telecom or Data networking field with good understanding / experience of concept selling.
Excellent communications & presentation skills are must.

Regional Sales Manager

Designation: Regional Sales Manager
Location: Bangalore
Experience: 8-10 Years

Job Responsibilities

• Able to adopt Technology and orchestrate with customers.
• Attention to details and should be able to Manage P & L for the Business
• Alliance mgmt and sharp skills to adopt to the market conditions.
• High touch with Sales team and Customers.
  
  Key Skills:
• 8-10 Years Exp in IT field pref in Regional sales role.
• Decision making skills .
• Proven Communication and presentation skills .
  

Strategic Account Manager

Designation: Strategic Account Manager
Location: Bangalore
Experience: 6-8 Years

Job Responsibilities

• Able to adopt Technology and orchestrate with customers.
• Attention to details and should be able to Manage P & L for the Business
• Alliance mgmt and sharp skills to adopt to the market conditions.
• High touch with Sales team and Customers.
  
  Key Skills:
• 6-8 Years Exp in IT field pref in Regional sales role.
• Decision making skills .
• Proven Communication and presentation skills .
  
  
  
  

Area Sales Manager

Designation: Area Sales Manager
Location: Ahemdabad
Experience: 7-10yrs

Job Responsibilities

• Would be heading the business for the team for the Mumbai region
• Products include Desktop, laptop, servers, MS Biz and Solution Stacks designed for each specific vertical. Solution Stacks would comprise a complete offering of hardware, software, application & related products that would enable customers to IT enable their functions
• Lead a team of around 10-15 people for these verticals
• Would handle a target of around 30 Cr for the region
• The person will be measured on achievement of revenue, contribution number, account management skills , Team handling skills and CSAT.
  
  Key Skills:
• Should have exp of 7-10yrs in sales
• Any Post Graduate
• Educating customers/prospects about strengths and competencies in the market place, gain mindshare of the customers/prospects and develop business through the sales cycle. Focus approached requires to address the WPC Biz in the Enterprise segment / SMB segment and Channel business with our end to end offering solutions & gave us healthy bottom line as well
  
  
  
  

Account Manager

Designation: Account Manager (Enterprise Accounts/Telecom Accounts)
Location: Mumbai / Delhi
Experience: 8-12 Years

Job Responsibilities

· Annual revenue accountability - Rs50 - 100 Cr approx ( subject to change as per the
year plan)
· Responsible for positioning offering and increasing mind-share among the
customers by developing/managing accounts
· Responsible for being a single face to the customers for large national
accounts
· Responsible for data collation, account planning, collections, strategy development,
MIS and etc
· Identify and map accounts from the organization point of view and unearth their latent
needs and get business for new LOB's.
· Goaled on revenue generation and customer satisfaction for strategic accounts
· Make decisions relating to top management engagement matrix and leverage with
internal divisions to fulfill customer needs.
· Establish and enhance relationship with customers and principals & ability to interact


Key Skill

· Qualifications: BE/ MBA
· Experience: 10- 12 years
· High self drive and confidence
· Good negotiation skills, problem solving skills and analytical skills
· Effective communication and interpersonal skills

Client Engagement Manager

Designation: Client Engagement Manager
Location: Mumbai
Experience: 10-15 years of experience in IT sales and services
Reporting-GM

Job Responsibilities

· To drive the engagement both from strategic and tactical perspective
·To manage relationship with COO and key stakeholders
·Understand & internalize the business plan which is the engine for provide ICT products and services
·Translate the business plan into initiatives and milestones to be delivered
·Responsible for targeted revenues from the engagement
·Leverage the various lines of businesses within and provide consultative approaches to the initiatives. Obtain specific work orders against specific statements of work against the identified initiatives
·Play the role of a trusted advisor

Key Skills:

Masters in Business Administration
Experience in sales & business development for IT products and services
10-15 years of experience in IT sales and services