Customer Support Representative

Organization-DuPont India
Designation- Customer Support representative
Location: Mumbai
Exp- 5-7 yrs
Job Description:

· Order Processing for India Sub-continent Customers
· Indent Sales Documentation
· High Sea Sales Documentation
· Coordination with Finance for Order Processing/ Release
· Independently resolve post shipment and post documentation problems reported by customers.
· Coordination with Asia Pacific Supply Chain, and Finance
· Coordination with Country Finance, Tax and Supply Chain
· Follow-up for collection of dues
· Coordinate with various agencies like freight forwarders, plants, carriers, CHAs, customers etc.
· Responsibility maintaining all documents and ensuring SOX Compliance
· Processing Customer Quality / Service Complaints
· Experience in Local Stock & Sales Operations


Key Skills:

· Bachelor's Degree preferably Bachelor of Commerce with good knowledge of Import-Export Documentation
· Experience of 5-7 years in similar role preferably in MNC environment which requires coordination and interaction with regional Teams
· Added qualification in Supply Chain will be desirable
· Good Commercial acumen.
· Experience of working with shipping Companies, freight forwarders, carriers, CHAs
· Good Knowledge of Computer Programs like MS Word, Excel, Email for day to day work
· Knowledge of network based applications like SAP R3 will be preferred
· Good written and spoken English to communicate with Regional Teams

You can send across your CV at saurabh@hresource.co.in

Executive-Paints

Organization-DuPont India
Designation- Executive-sales
Location: MumbaiExp- 6 -10 yrs

Key Skills:

• Graduate with 7 -10 years experience in Refinish Retail Sales.
• Computer Literate - MS Applications
• Good presentation and Negotiation skills
• Language : Should know English , Hindi and Marathi

Responsibilities:
Sales and Collection
Retention of existing body shops and the channel partners
Forecasting
Winning new body shops and Channel Expansion
Placement of Products
Capability to show the profitability versus the competition to the body shop and retail channel partner.
Regular follow up on the performance of the dealer on the key products.
Finding an opportunity in Industrial segment.
Key focus on Economy segment

Please send in your profiles on saurabh@hresource.co.in

Product Manager

Organisation-Redington
Designation- Product Manager
Location- Chennai

Key Skills:

1. A minimum of Five (5) years of demonstrated success in sales management experience in the IT industry in IT Product Sales with a track record of increasing responsibilities.
2. Strong sales presentation skills. Sales Certifications.
3. Comprehensive knowledge of the IT industry including sales channels and competitors and technical knowledge of products
4. Strong understanding of Solution like ERP, CRM, etc.
5. Demonstrated ability to negotiate, especially with regard to constructively managing channel conflicts.
6. Demonstrated ability to establish priorities and organize
7. Outstanding communication skills both written and verbal English.
8. Ability to travel out of area residence

Roles & Responsibilities:

1. Development of detailed sales and marketing strategic business plans for each major market/region across the country.
2. Achievement of sales targets for each product category within the territory
3. Cultivation of new sales channels as well as management and support of existing channels including driving targeted results with each individual channel partner
4. Identification and cultivation of end-customer relationships
5. Pre and post-sales support to end customers and sales channels including Sales Training Co-ordinate Product Seminars, Forums etc.
6. Interaction with Corporate as well as principal firms operating within the territory
7. Coordination of training and technical support services to end customers and sales channels.

You can send across your CV at saurabh@hresource.co.in

Sales Manager

Organisation-Redington
Designation- Sales Manager
Location- Mumbai

Key Skills:

• A minimum of 4 years of demonstrated success in sales management experience in the IT Solution selling industry with a track record of increasing responsibilities.
• Strong sales presentation skills.
• Comprehensive knowledge of the IT industry including sales channels and competitors and technical knowledge of products
• Should be handling a team in his current profile.
• Strong understanding of Internet / Groupware/ Network / Security / Database Management products.
• Demonstrated ability to negotiate, especially with regard to constructively managing channel conflicts.
• Demonstrated ability to establish priorities and organize
• Outstanding communication skills both written and verbal English.
• Ability to travel out of area residence

Roles & Responsibilities:

• Achievement of sales targets for each product category within the territory
• Cultivation of new sales channels as well as management and support of existing channels including driving targeted results with each individual channel partner
• Identification and cultivation of end-customer relationships
• Pre and post-sales support to end customers and sales channels
• Interaction with Corporate as well as principal firms operating within the territory
• Coordination of training and technical support services to end customers and sales channels

You can send across your CV at saurabh@hresource.co.in

Manager- Application Sales

Organization-Avaya Global Connect
Designation- Manager- Application Sales
Location: Mumbai, Chennai
Exp- 4 -8 yrs

Key Skills:

• Candidate should be a Graduate Engineer or MBA
• Knowledge and experience in the Telephony / Contact Center industry applications like CTI, CRM, IVR will be given preference
• Should be catering to Banking, Financial Services & Insurance segment / Telecom Service Providers segment / IT – ES segment / PSU / Education segment / Software companies.
• Should have exp. of Software application sales like ERP, CRM, etc.
• Candidate should be self motivated, energetic and enthusiastic personality with excellent communication and presentation skills.

Responsibilities:

• Will be responsible for providing and selling Contact Center application solutions which deliver business value to the customer and provides ROI
• Will be responsible for pro actively identify and qualify opportunities to build and manage a pipeline
• Will be accountable for specific regional revenue target dedicated to Contact Center / Unified Communications applications and professional services.
• Will maintain and penetrate current customer base along with identifying and converting prospective customers.

Please send in your profiles on saurabh@hresource.co.in

Business Manager- Telecom Vertical

Organization-Avaya Global Connect
Designation- Business Manager- Telecom Vertical
Location- Mumbai


Roles and Responsibilities:

• Would be driving the Contact center solutions, Voice solutions Enterprise Communication sales business for the organization.
• Will be responsible to generate business with existing customers, understand their business requirements and translate the same into technology need.
• Ability to manage the relationship, drive customer satisfaction and deliver revenue will be the key focus areas.
• Will be responsible for sales in Service provider & Telecom organizations.

Key Skills:

• Candidate should be a Graduate Engineer or MBA
• Should have min. 4 + yrs of exp. in selling Contact Center / Enterprise Communication Solutions like voice solutions/ data solutions / networking solutions/ contact center solutions etc
• Should be catering to Service provider & Telecom organizations.
• Should have excellent communication, presentation, relationship building and negotiation skills.

Please send in your profiles on saurabh@hresource.co.in

Business Manager- IT/ ITES Vertical

Organization-Avaya Global Connect
Designation- Business Manager- IT/ ITES Vertical
Location- Mumbai


Roles and Responsibilities:

• Would be driving the Contact center solutions, Voice solutions Enterprise Communication sales business for the organization.
• Will be responsible to generate business with existing customers, understand their business requirements and translate the same into technology need.
• Ability to manage the relationship, drive customer satisfaction and deliver revenue will be the key focus areas.
• Will be responsible for sales in IT/ ITES Vertical
  

Key Skills:

• Candidate should be a Graduate Engineer or MBA
• Should have min. 4 + yrs of exp. in selling Contact Center / Enterprise Communication Solutions like voice solutions/ data solutions / networking solutions/ contact center solutions etc
• Should be catering to IT/ ITES Vertical.
• Should have excellent communication, presentation, relationship building and negotiation skills.

Please send in your profiles on saurabh@hresource.co.in

Asst Product Manager – Acquisitions

Organisation- Tata Communication
Designation- Asst Product Manager – Acquisitions
Location- Mumbai

Roles & Responsibilities:

• To ensure retention of existing customers and maximize revenue to exceed AOP targets.

Major Activities

• Product
  o Designing a Product Strategy and Roadmap
  o Innovative product offerings to create product differentiation and advantage over competition.
  o Designing new products to meet changing customer demands.
  o Research on customer requirements to identify niche segments and target them through specific product offerings.
  o Bundled VAS with tariff plans.
• Price
  o Ensure correct plan mix for new acquisitions to achieve ARPU (Average Revenue Per User) objectives.
  o Selling of Value Added Services at the time of sale to maximize ARPU.
• Promotion
  o Periodic Schemes and Offers to boost acquisition numbers
  o Co-ordination with Alliances team to acquire alliance partner customers on Broadband
  o Co-ordinate with the Communications team to promote the product from an acquisition perspective – Advertising both mass media and below the line, roadshows, internal communication, etc.
• Place
  o Different policies and incentives for different types of Channel partners such as DSA, Retail, Direct Sales Team, etc.
  o City specific tariffs basis differential needs, network considerations, company objectives, etc.
• People
  o Extensive interactions with the HO and Regional sales teams, Finance, Customer Service, Communications, Legal, Network, IT, etc.

Key Skills:

• 2-5 years of relevant experience, preferably in telecom or any other service industry.
• Experience can be in marketing / product management
• A post graduate degree in business management and engineering (preferably in Electronics and Telecommunications) from Premier institute.
• Should have keen interest in understanding consumer behavior, technology trends, understanding of network, IT systems, etc.
• Telecom/ Service Industry domain expertise.
• Strong interpersonal skills, relationship management abilities, team building

Please send across your CV at saurabh@hresource.co.in

Asst Product Manager – Usage & Retention

Organisation- Tata Communication
Designation- Asst Product Manager – U&R
Location- Mumbai

Roles & Responsibilities:

• To ensure retention of existing customers and maximize revenue to exceed AOP targets.
• Revenue Enhancement from existing users though
  o ARPU (Average Revenue per User per month) increase initiatives
  o Plan Upgrade initiatives to achieve optimum plan mix
  o Drive penetration and usage of value added services
  o Practices such as Fair Usage Policies, Cyber Café plans, etc.
• Retention of existing customers through
  o Churn control initiatives
  o Promote services and plans that ensure customer stickiness
  o Tight controls arresting complaints coming from process gaps, minimizing repeat complaints, etc.
  o Pro-active churn prediction and timely measures to control.
• Coordination – across functions such as Customer Service, Finance, Network, Communication, Legal, Content & regions
• Product strategy & roadmap
• New initiatives & projects

Key Skills:

• 1-5 years of relevant experience, preferably in telecom or any other service industry.
• Experience can be in marketing / product management
• A post graduate degree in business management and engineering (preferably in Electronics and Telecommunications) from Premier institute.
• Should have keen interest in understanding consumer behavior, technology trends, understanding of network, IT systems, etc.
• Telecom/ Service Industry domain expertise.
• Strong interpersonal skills, relationship management abilities, team building

Please send across your CV at saurabh@hresource.co.in

Product Sales Specialist

Organisation-Redington
Designation- Product Sales Specialist
Location- Mumbai

Key Skills:

• A minimum of two (2) years of demonstrated success in sales management experience in the IT industry in IT Solution Sales with a track record of increasing responsibilities.
• Strong sales presentation skills. Sales Certifications.
• Comprehensive knowledge of the IT industry including sales channels and competitors and technical knowledge of products
• Strong understanding of Internet / Groupware/ Network / Security / Database Management products.
• Demonstrated ability to negotiate, especially with regard to constructively managing channel conflicts.
• Demonstrated ability to establish priorities and organize
• Outstanding communication skills both written and verbal English.
• Ability to travel out of area residence

Roles & Responsibilities:

• Achievement of sales targets for each product category within the territory
• Cultivation of new sales channels as well as management and support of existing channels including driving targeted results with each individual channel partner
• Identification and cultivation of end-customer relationships
• Pre and post-sales support to end customers and sales channels including Sales Training. Co-ordinate Product Seminars, Forums etc.
• Interaction with Corporate as well as principal firms operating within the territory
• Coordination of training and technical support services to end customers and sales channels.

Please send across your CV at saurabh@hresource.co.in