Company: Avaya
Designation:Solution Architect – Contact Center Solutions
Qualification – BE/ BE + MBA
Experience: 3-5 yrs
Job Description:
Candidate should be a Graduate Engineer in Electronics & Communication with 4-6 years of experience in designing solutions in Call Center / CRM Technology space. Will be responsible for understanding customer needs, existing infrastructure and scalability requirements. Should have good technical knowledge and experience related to interoperability and application integration. Candidate should have excellent interpersonal skills apart from communication & presentation skills.
Responsibility
1. Carryout customer need discovery
2. Design & document the solution to meet customer need
3. Make business case and present the solution in solution workshop
4. Help sales team in creating solution proposal
5. Take lead in demonstration /proof of concept of solution
Please send your profiles to saurabh@hresource.co.in
Thursday, February 7, 2008
Solution Architect – Contact Center Solutions
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