Solution Designer – Customer Studio, Mumbai

Company-Avaya
Designation:Solution Designer – Customer Studio
Experience: 4+ years of experience on designing application based solutions in customer interaction management space (CIM) consisting of Avaya portfolio.
Location: Mumbai

Skills:-
Should have experience on Self service applications, ACD, CTI, Outbound solutions, WFM & contact center domain.Should have good experience in Customer operational & strategic business requirement gathering with a high focus on industry specific technical/operational consultancy. Any specific domain expertise will be an added advantage.Should have experience on Conceptualizing solutions, Design, Documentation and Presentation of vertical (or industry) specific solutions.
Documentation skills include requirements gathering document, functional specification documents & project tracking.
Good presentation, communication & negotiation skills

Technical skills – Software technologies (web, client-server etc), Java, VB , UNIX, Windows etc. Should be able to conceive solution around these technologies, not expected to be hands on.

Job Profile - Participate in presentations & demos done by Customer Studio technical team for various customers. Capture the key requirements articulated during course of presentations & demos and document the same. Assist IS & CS team in finding answers to conceived solutions from PS perspective.Act as bridge between Technical team of customer studio and Professional services team.Role same as PS solution designer for Customer Studio team.

Please send your profiles to saurabh@hresource.co.in