Strategic Account Manager; Bangalore

Organisation: Wipro Infotech
Designation: Strategic Account Manager
Location: Bangalore
Education: MBA from Premier Institutes
Experience: 6-10 Years

Responsibilities:
The background to this job profile is that the organization wants to change its focus from breadth coverage to depth coverage for our key accounts. The objective is to give customer centricity in the complete lifecycle -sales to execution- of engagement with our customers. It is an initiative driven from the top and it entails fast track growth for people who deliver on the objectives of the program.

1. Strategy to handle/penetrate Uber accounts (Top 10 accounts of the organisation)

• Craft an IT strategy for the account based on Domain understanding and relationship with key stakeholders, influencers in the account.
• Leadership to the sales and the pre sales team.

2. New initiatives/ ISV and principal relationship management

• Proactively drive large IT Initiatives in customer organizations
• Ability to rack domain trends and conceptualize ideas, launch new initiatives to address emerging/uncovered (but high potential) customer needs e.g. ATM soln, DMS etc.
• Ensure ISVs relevant to the domain/account are mapped and a relationship is developed with them to address domain/ account specific opportunities in future in partner ship with the organisation
• Be responsible for developing relationships with principal representatives who handle the division’s accounts to ensure organisation gets an early lock-in with them to address opportunities jointly in these accounts

3. Execution/CSAT responsibility:

• Complete Accountability of all execution; which may include Multiple but Independent IT projects from a single line of business or it may involve execution cutting across Multiple Lines of Business. Timely execution of projects, maintaining/improving profitability during execution are key deliverables.
• Own and drive Customer dashboard to track key performance parameters
• Drive CSAT

Skills:

• BE/MBA from Premier Institutes with 6-10 Years of experience
• Must have handled large accounts in current role.

Please send in your profiles on saurabh@hresource.co.in