Lead Consultant-Contact Center

Role: Lead ConsultantLocation- Chennai
Organisation: US Multinational Leader in Converged Communication Space
Experience-5-10 yrs

Skill Requirements

Technical Capabilities -Contact Center Technology / VoIP
Consulting Capability-Ideally should have handled consulting engagements within the CIM space, deep knowledge on customer service in multiple domains with specific focus on customer interactions and self service.
Having pre-sales /implementation experience and consulting experience in any other domain will be an added advantage
Call Center Operations- Deep Knowledge of Call Center Operations either through engagements or by experience of being a line function executive in Contact Centers
Required Exposure/Experience-5-10 yrs of exposure in IT / Consulting/Call Center industry
Behavioral Capabilities-a) Planning, Organizing & Execution b) Problem Solving c) Decision Making d) Focus on results e) Passion for quality f) Interpersonal effectiveness g) Managing performance h) Delegation i) Technical Mentoring j) Innovation k) Customer Insight l) Presentation Skills m) Time Management.
Responsibilities:
The role involves designing, promoting and execution of consulting assignments for customers globally.
Handling consulting assignments both onsite and offshore from start to finish.
Designing new consulting services and promoting them.
Training sales force to spot consulting opportunities.
Provide pre-sales support in converting a consulting opportunity to a sale.
Developing a team of associate consultants, mentoring them.
Maintaining deep knowledge on multiple areas, CIM technology, Contact center operations, Industry domain knowledge
Managing customer expectations in subjective deliverables

Send Resumes to resumes@hresource.co.in

For any queries call us at 0129-2510364 or write to us at resumes@hresource.co.in

Regards,
HR Team,
HReSource Consultants