Solution Consultant -Call center Solutions

Role: Solution Consultant (Associate)
Location- Mumbai
Organisation: US Multinational Leader in Converged Communication Space
Experience-2-5 years

Job Role:
The role involves interaction with prospective customers & proposing solution in consultation with the Sales team / Partners and Solution Delivery.
Responsibilities:
Understanding customer requirements
Solution Design
Proposal making support (business functionality / technical architecture / RoI / Bill of Material / Effort)
Regular Trainings for Sales team on the organization and Partner offerings.
To communicate and co-ordinate with other functional groups and stake-holders of the project
Challenges in the Job:
Understanding Customer Interaction Technologies
Advice Prospective Customers on solution options based on business requirements.

Determine response and manage risks involved in solutions

Job Specifications:

Technical Capabilities-ContactCenterTechnology/VoIP
Presales Capability-"Should have Solution Design experience based on prospect's requirements”.
Should have experience in presenting solutions to prospective customers.
Call Center Operations- Knowledge of Call Center Operations is an added advantage.
Required Exposure/Experience-2 - 5 yrs of exposure in IT / Call Center industry.
Must be a CCNA. CCVP is a distinct advantage.
Must be capable of Architecting solution around CISCO ICM, CM, VG, and produce BOM

BehaviouralCapabilities-a)Planning,Organising&Executionb)ProblemSolvingc) Decision Making)Focus on results e) Passion for quality f) Interpersonal effectiveness g)Managing performance h) Delegation i) Technical Mentoring j) Innovation k) Customer Insight l) Presentation Skills m) Time Management

Send Resumes to resumes@hresource.co.in
For any queries call us at 0129-2510364 or write to us at resumes@hresource.co.in

Regards,
HR Team,
HReSource Consultants