Quality Manager - Total Outsourcing

Designation – Quality Manager - Total Outsourcing
Exp-7-13 years

Roles and Responsibilities

• Responsible for monitoring and ensuring Wipro QMS processes/Customer specific processes adhered to and enhanced continuously.
• Develop, support and implement delivery practices to meet Wipro business objective.
• To define and maintain ITIL service management processes
• Develop and implement quality plan for services throughout the project life cycle
• Ensure adherence to the implement ed quality and service delivery practices
• Develop & ensure compliance to service assurance plans for critical services
• Review quality plan and service delivery performance metrics and plan for continual improvement
• Conduct regular, planned review and audit for ensuring adherence of defined delivery processes
• Reports are published on identified gaps with corrective and preventive actions.
• Evaluate best practices for adoption
• Drive service improvement programs through lean, six sigma tools
• Define and rollout Balance Score Card for the engagement
• Champion service excellence program to improve customer perception points at all levels
• Ensure compliance customer security policies
• Ensure customer review on all quality parameters
• Plan and ensure self development programs with Talent Transformation
• Driving CSAT improvement, productivity improvement, best practices and compliance Programs
• Train onsite delivery teams on the defined processes
• Ensure all role based trainings are planned and conducted.




Skills and Job Requirements

• ITIL certified
• knowledge of CMMI & software development life cycle
• Knowledge of ISO 20K & 27K, Six sigma tools application
• Very good communication skill, presentation skills
• Inter personal skills, Analytical skills