Strategic Account Manager

Organization –Wipro Infotech
Designation – SAM-Strategic Account Manager

Location – Gurgaon

Responsibilities:
• To provide single point of ownership to the strategic customers as identified by Wipro and engage in relationship management at all levels within the customers organization
• Responsible for positioning Wipro's offering and increasing mind-share among the customers by developing/managing accounts
• Responsible for being a single face of Wipro to the customers for the entire account
• Develop a strategic relationship with the accounts, which is mutually beneficial at all, levels.
• Transactional calls (meetings to sort out issues related to deliveries, proposals, pricing, support problems etc.)
• Responsible for contributing quality information on Market, Industry, competition, win loss analysis of large orders & account information to the KM initiative
• Responsible for data collation, account planning, collections, strategy development, MIS and etc
• Identify and map accounts from the organization point of view and unearth their latent needs and get business for new LOB's.
• Goaled on revenue generation and customer satisfaction for strategic accounts
• Make decisions relating to top management engagement matrix and leverage with internal divisions within Wipro to fulfill customer needs.
• Establish and enhance relationship with customers and principals & ability to interact with senior management (customers)


Key Skills

• BE/MBA with minimum of 7 Years of experience